How to complain about long term care at home

Are you unhappy with the standard of long term care you or your relative is receiving at home? Don't be afraid to complain, our guide can help you.

Don't be afraid to complain 

Dealing with unsatisfactory care and making a complaint can be a daunting task, especially if you are worried about the care of a relative.

It's important to remember that you have a right to expect certain standards of care, and a right to complain if things aren't right.

Common problems to look out for

Carers not coming at required times  Are the carers coming on the agreed days at the agreed times?

Food hygiene  If your relative is receiving meals as part of their care at home, is it dated and stored correctly?

Medication  Is medication being given appropriately? 

If the answer to any of these questions is no, it is likely that you have grounds to complain and seek redress.

Raising concerns and complaints

For more information on how to spot unsatisfactory care and how to make a complaint, visit the Which? Elderly Care website.

The Dealing with unsatisfactory care section provides step-by-step information for the care for older people. 

Although primarily aimed at caring for older people, it's also relevant for working age adults with a disability. 

 

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