I have a problem with my wedding dress, what can I do?

If your wedding dress doesn't fit, is of poor quality or arrives too late you may be protected by the Consumer Rights Act 2015, meaning you could seek redress.

My wedding dress doesn’t fit

If your wedding dress doesn't fit, whether you’re entitled to a refund or not depends on the service you paid for. 

If you’ve simply bought the wrong size, you won’t be entitled to any money back.

But if you purchased a dress that was supposed to be one size but is not, or you paid for a made-to-measure outfit that doesn't follow the correct measurements, you should be able to claim your money back or ask for a replacement dress under the Consumer Rights Act (this superseded the Sale of Goods Act on 1 October 2015). 

For example, if you bought a size 14 dress and the dress you are sent is a size 12, you should be able to request a replacement dress in the correct size.

In summary

  • If you've ordered the wrong size dress you won't be entitled to a refund. But if the dress you ordered comes in a different size you can ask for a refund or replacement. 
  • Soiled and damaged dresses can be rejected and refunded or replaced under the Consumer Rights Act.
  • If your dress has not arrived you can write a 'time of the essence' letter setting a deadline for its arrival to the retailer.

My wedding dress is damaged

If your dress arrives soiled or damaged, you should be able to reject it and get a refund. 

Make sure you do this as soon as you notice the fault as the Consumer Rights Act specifies 30 days as the period in which you can expect an immediate refund.

If you prefer, or you’re out of time, you can ask for a repair or a replacement dress. 

Within the first six months of purchase the onus is on the retailer to prove that the fault was not present at the point of purchase.

My wedding dress is not as described

Under the Consumer Rights Act your dress must be as it was described to you, of satisfactory quality and fit for purpose. 

If you order a dress and the material, fit, or shape is not as you had been told it would be then you should be able to reject it and get a refund within a reasonable time.

If you’ve bought your dress from an online retailer you also have additional rights under the Consumer Contracts Regulations.

You can choose to reject the dress any time from the moment you place an order to 14 days from the day you receive it.

My wedding dress hasn't arrived

When buying or ordering your dress make sure you set a deadline by when it should arrive. The dress should arrive within a reasonable time. 

If it's getting close to the date or past the deadline for when the dress should have arrived you can send a letter to the retailer issuing an ultimatum by when the dress should arrive. 

If you have to purchase a new dress because of the delay in receiving your original dress, then you should be able to claim a refund as well as compensation for out of pocket expenses. 

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