I've had a flight delay due to a strike, can I get compensation?

If a strike causes your flight to be delayed, the airline has an obligation to offer you assistance - but not compensation. We explain what to expect. 

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Assistance not compensation

If your flight is delayed because of a strike, your airline has an obligation to offer you assistance if the delay is expected to go beyond a certain point.

Assistance can include food and drink and overnight accommodation, if required. 

Unlike delays for other reasons, airlines are not obligated to offer compensation following a strike because strikes are usually considered to be 'extraordinary circumstances'.

In Summary

  • You will not usually be entitled to compensation for a strike
  • You are still entitled to assistance from the airline under the Denied Boarding Regulation.
  • Assistance can include food and drink, phone calls and overnight accommodation if required. The type and amount of assistance available will depend on the length of flight and the length of the delay.

Extraordinary circumstances

Extraordinary circumstances are situations beyond the control of the airline and can include adverse weather conditions as well as strike action.

However, a European Court of Justice ruling on 4 October 2012 stated that airlines should compensate passengers if they're denied boarding because of a strike after the strike takes place. 

For example, if a strike happens on a Monday, this is would be categorised as extraordinary circumstances and compensation would be not payable. 

If there are still delays or cancellations on the Tuesday and the strike is over, compensation would be payable, even if the delays and cancellations are because of the strike the day before. 

Your entitlement for flight delays

Under the Denied Boarding Regulation, what you're entitled to depends on the length of the flight delay and the distance of your flight. 

Provided that you qualify in one of the categories below, you're entitled to the following: 

  • two free phone calls, faxes or e-mails
  • free meals and refreshments appropriate to the delay
  • free hotel accommodation and hotel transfers if an overnight stay is required.

You must qualify in one of these categories to be entitled to the above:

  • if a flight under 932 miles (for example, London to Venice) is delayed for at least two hours
  • if a flight within the EU that is more than 932 miles (for example, London to Athens) is delayed for at least three hours
  • if a flight that isn't within the EU but is between 932 and 2,174 miles is delayed for at least three hours
  • if any other flight is delayed for at least four hours.

Your entitlement for cancelled flights

If you're protected by the Denied Boarding Regulation you are entitled to:

  • a refund within seven days of the full cost of the flight. If your flight wasn't direct and was cancelled part-way through, you are entitled to a flight back to your original point of departure or to be refunded in full.
  • rerouting to your final destination at the earliest opportunity
  • rerouting to your final destination at a later date convenient to you.

You are also entitled to assistance:

  • two free phone calls, faxes or emails
  • free meals and refreshments appropriate to the delay
  • free hotel accommodation and hotel transfers if an overnight stay is required.

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