My boiler hasn't been installed properly, what can I do?

If your boiler hasn't been installed properly you can get the original engineer to fix the issue or claim for the cost of a new engineer putting it right.

Botched boiler installation 

Before having any work done on your boiler check your engineer is listed on the Gas Safe Register

This is the official list of gas engineers who are registered to work safely and legally on boilers, cookers, fires and other gas appliances.

If your boiler installation is botched, you can argue there has been a breach of contract under the Consumer Rights Acts (if it was installed after 1 October 2015) or under the Supply of Goods and Services Act (if it was installed before 1 October 2015). 

You can use our letter to request that the work to be put right by the installer.

If the work is so bad that it would be unreasonable to give the installer a second chance, you can claim for the cost of another engineer putting right the work. 

Engineer not Gas Safe registered

Allowing unregistered engineers to work on your gas appliances is extremely dangerous. 

Faulty gas appliances can cause explosions and carbon monoxide leaks.

If you suspect someone who has done work for you was not registered report them online via the Gas Safe website.

Make sure you hire a Gas Safe registered engineer to check and fix your boiler or any other appliances worked on by the original engineer.  

You can claim the cost of putting things right from the original installer.

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