My pushchair isn’t working, can I get it repaired or replaced?

If your pushchair isn't working properly, you may be able to get a refund, repair or replacement, depending on the circumstances.

Getting a pushchair repaired

If your faulty pushchair is returned to the retailer within a reasonable time you’re entitled to a full refund.

If you opt for a repair, the retailer has to do this within a reasonable time, and without causing you significant inconvenience.

If the pushchair has to be sent away to be repaired, being without it would cause you significant inconvenience, so you’d expect the shop to provide you with a temporary pushchair in the meantime.

If the shop is unable to do this, or if a repair wasn’t possible, you can ask for a replacement under the Consumer Rights Act (if you bought the pushchair after 1 October 2015) or the Sale of Goods Act (if you bought the pushchair before 1 October 2015).

If you want your pushchair repaired, you can use our letter to ask for a faulty item to be repaired or replaced.

In Summary

  • You can reject a faulty pushchair within 30 days of purchase and get a refund
  • If the retailer sends your pushchair away for repair and this will cause you significant inconvenience they should offer you a temporary replacement 
  • All parts of a pushchair should be of satisfactory quality and fit for purpose - this includes wheels and other breakable parts

Shop refuses to pay for new wheels

If there’s a fault with the wheels you shouldn’t have to pay for new ones.

Unless you’ve been pushing your pushchair over broken glass or overloading it with shopping, the wheels of your pushchair (along with the rest of it) should be of satisfactory quality and fit for all its common purposes.

This means the wheels should be free of any faults, including minor ones. They should be of the quality that a reasonable person would expect. 

This means you should be able to use your pushchair on normal terrain without the wheels puncturing.

Your refund rights

If anything you buy develops a fault, then it's covered by the Consumer Rights Act, which came into effect on 1 October 2015. It replaces the Sale of Goods Act, which is still valid for purchases made before this date.

Under both these regulations:

  • goods must be of satisfactory quality, as described and fit for purpose
  • if you ask for a repair or replacement when the goods are faulty, the seller must do so within a reasonable time without causing significant inconvenience
  • the seller must bear any necessary costs associated with repairing your item

You have a right to redress for up to six years from the date of sale (five years after discovery of the problem in Scotland). 

This doesn’t mean the wheels have to last six years - the life expectancy of any product is difficult to determine. 

It just means that if a fault develops you can claim within this timeframe. 

The six year limitation period is the limit for making a claim in respect of a fault that was present at the time of sale. It's not equivalent to a guarantee.

It's worth noting though, that if the fault develops after six months, the onus is on you to prove the item has a fault and is not just due to wear and tear. 

If you're having problems with your pushchair use our how to complain about a faulty pushchair guide.

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