On this page we explain who to complain to and how to seek help if you have a complaint about your pension scheme or pension provider.
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Go direct to your provider
You should write to your provider and ask them to respond to your complaint.
If your complaint is against the trustees or managers of an occupational pension scheme, you need to ask them to deal with your complaint under the scheme’s internal dispute resolution procedure (IDRP).
The scheme’s administrator should be able to give you details of the IDRP.
Join our campaign & help us reach 15,218 signatures
We campaigned to get pension fees under control. The Government announced plans to reform the pensions market and consulted with businesses and consumer groups on proposed changes, including a cap on charges. On the 27 March 2014, the Government confirmed it will cap pension charges at 0.75%.