What to do if a company goes bust Sample letters
Use these sample letters to make a complaint. You can adapt the text of them if you are making your complaint by email or through the company's website.
To notify ATOL about a claim for a holiday from a company that has gone bust:
Your address
Consumer Protection Group
Civil Aviation Authority
Third floor
CAA House
45-59 Kingsway
London WC2B 6TE
Dear Sir/ Madam
Re: Company (xxx) Atol number (xxxx)
On (date) I purchased (give details of flights or holiday) from the above company. I paid (£xxxx) to as payment. I have just discovered that the company has gone into receivership.
Under the Package Travel, Package Holiday and Package Tours Regulations 1992 I believe that I am protected by Atol in this instance and entitled to a refund. I would therefore like to submit a claim for the (£xx) that I paid. Please find enclosed copies of my receipt(s) in support of my claim.
I look forward to hearing from you.
Yours sincerely
To claim compensation from your credit card company for goods not delivered by a company that has gone bust:
Your address
Credit card company address
Dear Sir/ Madam
Re: credit card/ account number
On (date) I paid for (goods/ service) with the above credit card. Since then (xx company) that I bought the (goods/ service) from has been declared bankrupt, and the goods I ordered have not been delivered.
Under Section 75 of the Consumer Credit Act 1974 I am entitled to make a claim against you for any losses incurred.
I enclose a receipt for the goods and look forward to hearing from you regarding a full refund. If you should require any further information please let me know.
Yours sincerely