Energy

Are you being fobbed off by your energy supplier over switching? Or is your complaint going nowhere? Maybe your meter has been mis-read. Our guides can help you solve your energy problems.

Smart Homes

Smart meter rights explained

Appliances 433437

Smart meters tell your energy provider about how much energy your using. But what does having smart meter installed mean for you?

Energy billing & payments

Having problems with your energy bill or are you unhappy with your energy repayments? Our guides can help you find out how to resolve your issue and may even help you exit your contract without paying a penalty charge.

View all Energy billing & payments articles

Switching energy supplier

Switching energy provider could help you make significant financial savings to your annual energy bills. Our guides help you navigate the switching process with ease and help you find the best supplier for your needs.

View all Switching energy supplier articles

Meter problems

An inaccurate meter reading can have an unwanted impact on your monthly energy bills but you can challenge the readings and complain to your energy provider. Read our guides to find out how to complain about meter problems.

View all Meter problems articles

Power cuts

Even brief power cuts can be disruptive and inconvenient, but in some cases it can take a long time to restore power. In these cases you may be due compensation.

Find out under what circumstances you can claim compensation and what to do if you experience multiple interruptions.

Solar panels

If you’ve been mis-sold solar panels or you feel you were pressured by a company’s sales techniques, you have the right to seek redress. Our guides can help you complain and help you use an Alternative Dispute Resolution scheme if you need to.