Has a recent building project gone pear-shaped or a decorator left a paint job unfinished? Maybe you're a landlord and your tenant has stopped paying rent? Or perhaps you've got noisy neighbours? Our advice can help if things go wrong.

Builders & decorators

When you have work done on your home, it can be more than a little disruptive especially if something goes wrong. To lessen the stress, read our guides to find out how to resolve disputes and get problems fixed as quickly as possible.

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Landlord rights

Issues can arise for both landlords and tenants and it’s important to know your rights in the event of a dispute or a problem. Our guides can help you find out all you need to know about your rights as a landlord.

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Tenant rights

Issues can arise for both landlords and tenants and it’s important to know your rights in the event of a dispute or a problem. Our guides can help you find out all you need to know about your rights as a tenant.

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Nuisance neighbours

Even minor disputes with neighbours can have a negative impact on your day-to-day life and it can be difficult to know what to do. Read our guides to find out what your rights are and how to seek a resolution with your neighbour.

Estate agents

Buying or selling a property is an exciting experience but it can also bring unexpected challenges, particularly when it comes to dealing with estate agents. Read about your rights and what to expect when dealing with estate agents.

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Boiler services

Having a working boiler is essential for a safe and comfortable home so it can be very disruptive if something goes wrong. From installation to breakdowns, knowing your rights is essential to getting the problem sorted as soon as possible.

Water and sewerage problems

When you experience problems with water or sewerage, we know you’ll want to get things fixed quickly - especially if there's no water all at. We explain the complaints procedure for common water problems and your rights.

Energy billing & payments

Having problems with your energy bill or are you unhappy with your energy repayments? Our guides can help you find out how to resolve your issue and may even help you exit your contract without paying a penalty charge.

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Power cuts

Even brief power cuts can be disruptive and inconvenient, but in some cases it can take a long time to restore power. In these cases you may be due compensation.

Find out under what circumstances you can claim compensation and what to do if you experience multiple interruptions.

Student accommodation

Where you live as a student is a huge part of your college experience. Whether you’re living on campus or renting privately, our guides can help if something goes wrong.  We can help resolve disputes and problems in student accommodation.