If a billing issue arises with your broadband, phone or TV package, knowing your rights will help you resolve the situation. Our guides can help if you have a problem with your bill.
Answers to your problems
My broadband provider has raised its prices, do I have to pay?
If your broadband provider raises your contract price, generally you can't exit if you're still within your minimum term. But thanks to you, this has changed.
My landline provider has increased its prices, do I have to pay?
If your landline provider raises the price of your contract, generally you can't exit within your minimum term. But this changed in January 2014.
I have received a warning email from my internet provider
If you’ve received a warning email from your Internet provider (ISP), use our guide to learn more and safeguard yourself from scammers.
Letter to dispute a phone or broadband bill
You can use our template letter to dispute a phone bill from your provider.
Letter to cancel a contract after a free trial period
If you've had a free trial of Netflix or LoveFilm and want to cancel, use the Which? template letter to help you before you incur any costs.