Broadband service problems
Whether checking emails, ordering groceries online or streaming Netflix, the last thing you want is a poor broadband service. From interrupted service to slow connections, make sure you get the best broadband.
Are you affected by broadband problems?
A drop in service is frustrating. We want the government to bring in automatic compensation immediately. When faults like this happen, you shouldn't lose out.
Answers to your problems
My broadband service is often interrupted, what can I do?
You're entitled to get the broadband service you've been promised. Which? explains what you can do if your service is regularly interrupted.
I have received a warning email from my internet provider
If you’ve received a warning email from your Internet provider (ISP), use our guide to learn more and safeguard yourself from scammers.
I'm considering streaming live TV, what do I need to consider?
If you're thinking of streaming live TV, there are certain things you should consider, such as minimum broadband speeds and added costs.
My broadband router is faulty, what can I do?
If your router develops a fault, you have the right to have it repaired or replaced or to get a refund. Which? explains what to do if your router fails.
Step by step guides
How to complain about interruptions to your broadband service
If you're experiencing regular interruptions to your broadband service, use our step-by-step guide to help you complain to your provider.
How to complain about a faulty broadband router
Use the Which? step-by-step guide to help you complain to the retailer about a faulty broadband router.
How to complain about slow broadband speed
If you're not getting the broadband speed you were promised, use our step-by-step guide to complain to your provider and ask them to rectify the situation.
Letter of complaint about broadband speed
If you're not receiving the broadband speed that was promised to you before you signed up, you can use this letter to complain.
Letter of deadlock to send to your broadband provider
Use this letter if you're not happy with how your broadband provider has dealt with your complaint.
Letter to ask for a faulty router to be repaired or replaced
Use this Which? letter to ask for a faulty router to be repaired or replaced.
Letter to reject a faulty broadband router
If your router develops a fault and you bought it yourself, you can use this letter to reject it and get your money back.
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duncan lucas says:
<p>Happy 28th birthday to the WWW -12th-March-Sir Tim Berners-Lee -inventor.</p>
K Baz Ramsbottom says:
<p>I have been an internet user since the 90s when we had a dial up modem. Over the past 5 years the service appears to be dropping but the price keeps increasing. Our provider is Virgin Media and...
duncan lucas says:
<p>I don’t know if this is due to me publicising it on Which (above ) or my ,shall we say “vigorous ” complaints to BT about seeing a stupid coloured circle that was appropriate...