Builders & decorators
When you have work done on your home, it can be more than a little disruptive especially if something goes wrong. To lessen the stress, read our guides to find out how to resolve disputes and get problems fixed as quickly as possible.
Answers to your problems
I'm about to start building work, what should I do?
Avoid being caught out by poor building work by following the Which? checklist on what to do first
My building work hasn’t been completed to a quality standard
If the building work you contracted is bad quality, your rights are protected by the Consumer Rights Act.
My new-build home has problems, what are my rights?
Your rights to redress if you have problems with your new-build home.
I want to claim on my insurance, what should I do?
We all need insurance at some point. If you have to make a claim on your insurance policy, use the advice outlined in our Which? guide.
Step by step guides
How to avoid building work disputes
Don't lose out to a rogue builder or decorator - Which? Legal Service is here to help with some handy tips.
How to complain if you're unhappy with building work
If you're unhappy with the standard of the building work you've received, follow the Which? step-by-step guide to remedy the situation.
How to complain if the trader misses an appointment to start a job
If a trader you've employed to do work for you fails to turn up, follow our Which? guide to find out what to do
Letter to complain about builders in England, Wales or Northern Ireland
If you want to complain about poor workmanship or substandard goods or materials, use the Which? template letter
Letter to complain about builders in Scotland
If you're unhappy about the standard of building work you have received and you're based in Scotland, use this template letter
Letter to use if your contractor doesn't respond to your complaint
If a contractor has not responded to your initial letter to remedy poor workmanship, use this template letter as a follow up
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.