Premium phone numbers can end up being very costly but there are things you can do to avoid being stung by high charges. Our guides help you understand the regulations that protect you.
Answers to your problems
Am I entitled to a BT refund for using its directory enquiries?
PhonePayPlus has fined BT for not making prices on its 118 500 directory enquiries service clear. Read our guide to see if you're entitled to a refund.
Step by step guides
How to avoid costly calls
Non-geographical numbers can often be more expensive to call than standard 01 and 02 numbers. But there are ways to avoid expensive phone numbers.