Delivery rights

If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a complaint.

Answers to your problems

Step by step guides

Letters

Regulations

  • Consumer Rights Act 2015

    The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.