Energy billing & payments
Having problems with your energy bill or are you unhappy with your energy repayments? Our guides can help you find out how to resolve your issue and may even help you exit your contract without paying a penalty charge.
Answers to your problems
My energy supplier has raised its prices, do I have to pay?
When your energy company puts its prices up, it can be easy to end up paying more than you should, but these charges can be avoided if you follow our guide.
I'm not happy with my feed-in tariff payments, what can I do?
The feed-in tariff scheme rewards households which generate renewable energy. If you're having problems with getting your payments, see what you can do.
I haven't been receiving energy bills, what should I do?
If you have made efforts to contact your provider for a bill and have not received one there are limitations as to how much they can charge you.
What are my rights with district heating?
Around 210,000 UK households are connected to district heating networks. Find out your rights if you think you've been mis-sold or are getting a raw deal.
What should I do if my energy supplier goes bust?
If your energy supplier goes bust there's a process in place to ensure you’ll always have an energy supply. This guide will help answer your questions.
Can I switch the energy supplier that pays my feed-in tariff?
Find out which suppliers will pay your feed-in tariff (FIT) and how to make the switch between suppliers.
Step by step guides
How to complain about energy price rises
If your energy supplier puts up their prices and tries to charge you an exit fee, follow the Which? guide to make a complaint.
How to complain about feed-in tariff payment problems
If you've had a problem with your feed-in tariff (FIT) payments see our guide to complaining effectively.
Letter to complain about overdue feed-in tariff payments
If your feed-in tariff (FIT) payments are late, use the Which? template letter to complain to your FIT licensee.
Letter to complain if your energy supplier overcharges you
If your energy supplier has overcharged you, you can complain using this template letter
<p>WOW…Only just read this after email from Which about care homes..another story….I have been fighting BG for over 4 years now because I noticed my gas bills had more than trebled the...
Mohammed Shuaib Sheikh says:
<p>I felt that my gas bill was consistently high. So I paid for and had it checked. It turned out to be correct. Having read the confusion between Metric and Imperial meters I wonder if my high...
Geoff Butcher says:
<p>I’m changing energy supply from Co-operative energy and I’ve just discovered that our gas meter is recording in cu ft, but Co-op have been taking the readings as being cu metres....