Do you know your rights if something you buy develops a fault? Goods must be as described, of satisfactory quality and fit for purpose. If not, you could get your money back - our guides can help.
Return faulty goods
Don't despair if you're confused by your legal rights when returning faulty goods, we’ve built a handy tool that will create a bespoke claim for your refund, repair or replacement.
Answers to your problems
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
How to complain to a company
How to complain to a company about anything from price rises to poor service
How to get a faulty product replaced or repaired
If you want to get a faulty product replaced or repaired, follow our step-by-step guide for what to do.
How to reject a faulty product and get your money back
If you want to reject a faulty product and get your money back, follow our step-by-step guide.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.