Faulty goods

Do you know your rights if something you buy develops a fault? Goods must be as described, of satisfactory quality and fit for purpose. If not, you could get your money back - our guides can help.

Free Which? tool

Return faulty goods

Shopping  433172

Don't despair if you're confused by your legal rights when returning faulty goods, we’ve built a handy tool that will create a bespoke claim for your refund, repair or replacement.

Answers to your problems

Step by step guides

Letters

Regulations

  • Consumer Rights Act 2015

    The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.