If you’ve been disappointed by service from a garage there are things you can do, including escalating a complaint to the ombudsman or the small claims court. Our guides can help you.
Answers to your problems
I've had bad service from a car repairs garage, what can I do?
Have you been ripped-off, had your car damaged or experienced bad service from a garage? Which? explains your rights, and what to do next.
Step by step guides
How do I complain about poor garage service?
Received poor service, been overcharged or found damage to your vehicle after a visit to the garage? Read the Which? guide on what you can do next.
Letter to dispute excessive garage charges
Have you been overcharged by your garage? Use this letter to complain and get your issue resolved.
Letter to complain about damage to your vehicle while at a garage
If your vehicle was damaged while in a garage's possession, use this letter to resolve the problem.
Letter to complain about the poor servicing of a vehicle
If you've received an unsatisfactory car service from your garage, use this letter to complain and seek resolution.