Home entertainment problems
If you’re unhappy about the service you’re receiving from your home entertainment provider, use our guides to address problems with service interruptions, channel loss or poor service.
Answers to your problems
Do I have to pay to get my set-top box repaired?
A set-top box counts as part of a package, under Consumer Rights Act you have rights if it fails to work. Read our guide on what you need to know.
I have received a warning email from my internet provider
If you’ve received a warning email from your Internet provider (ISP), use our guide to learn more and safeguard yourself from scammers.
I'm considering streaming live TV, what do I need to consider?
If you're thinking of streaming live TV, there are certain things you should consider, such as minimum broadband speeds and added costs.
My TV is broken, can I get it repaired or replaced?
If you've bought a TV that develops a fault, you should be able to claim for a repair or replacement from the retailer that sold it to you.
Step by step guides
How to complain about your home entertainment contract
If you’re not happy with the way your home entertainment provider has treated you, then use our step-by-step guide to make an effective complaint.
How to cancel a home entertainment contract
If your home entertainment provider is in breach of contract, you should be able to cancel. Find out how to do so without getting hit by a recurring payment.