Packaged bank accounts
Banks and building societies must follow strict rules when selling packaged accounts, such as checking customer eligibility. If you think you’ve been mis-sold a packaged account, read our guides to find out the rules in more detail.
Answers to your problems
I think I’ve been mis-sold my packaged account, what can I do?
Packaged accounts, also known as fee-charging bank accounts, don't come cheap. If you think you've been mis-sold your packaged account, read what you should do.
Step by step guides
How to complain if you've been mis-sold a packaged bank account
If you think you've been mis-sold your packaged bank account, use our Which? template letter when contacting your bank or building society.
Join our campaign
& help us reach 100,000 signatures
Banks could do so much more to help you get the most out of your money. The big players in the market need to up their game, and the competition inquiry must ensure banks are held to account for how they treat their customers.