Power cuts

Even brief power cuts can be disruptive and inconvenient, but in some cases it can take a long time to restore power. In these cases you may be due compensation.

Find out under what circumstances you can claim compensation and what to do if you experience multiple interruptions.

Answers to your problems

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The energy market is broken, with millions of people paying more than they should. We’re urging the competition inquiry to reduce the number of people on poor value tariffs, make it easier to switch and penalise suppliers who fail to protect the most vulnerable. The CMA will be judged on the legacy of this inquiry - if it doesn’t deliver a fairer energy market for consumers, it will have failed.
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