Returns & refunds

Under the Consumer Rights Act, you have the right to a return or refund if something you buy is faulty or unfit for purpose. We help you navigate the law so you're not left out of pocket.

Answers to your problems

Step by step guides

Letters

Regulations

  • Consumer Rights Act 2015

    The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.