Undelivered goods

It can be really frustrating if you order a product for delivery, only for it to take ages to arrive or not turn up at all. Knowing your rights can remove some of the stress and help get your order faster – or your money back.

Answers to your problems

Step by step guides

Letters

Regulations

  • Consumer Rights Act 2015

    The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.