Letter of deadlock request before going to the ombudsman

Before going to the ombudsman you need a 'letter of deadlock' from the company with whom you have a dispute. Use this template letter to request one.
spread the word
email & print
Download Letter

(Your address)
 

(Company address)

Dear

Ref: (nature of your complaint/reference number)

I am writing with regard to the above complaint. I wrote to you on (date) and (date) asking you to do (describe the action you asked them to take) to resolve this complaint. 

However, your attempts to resolve the problem have not been satisfactory and you claim that there is nothing more you can do to help me. 

I feel that we have reached a deadlock situation and, therefore, I am left with no alternative but to take my complaint to the (name of) ombudsman.

Please issue me with a letter of deadlock so that I may refer this matter to the (name of) ombudsman. 

If I do not hear from you within 14 days I shall assume that you are in agreement that this case has reached deadlock and I shall refer my complaint about you to the ombudsman without further reference to you.

Yours faithfully,

(Your name)

Download Letter

Find the right letter

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.