Having a dispute with an investment company? If you're unable to reach a settlement, use this letter template to ask a financial services scheme to intervene.
[This letter should accompany the form which will be sent on request if you phone the phone the Financial Ombudsman Service]
Reference: [investment company and product number]
I am in dispute with the above investment company, which I understand is a member of your scheme.
I have been unable to reach settlement with the company in respect of [describe complaint].
I am therefore referring the matter to you.
I enclose copies of my complaint form and all the relevant correspondence.
I look forward to hearing from you in due course.