Letter to ask a financial services scheme to help in a dispute

Having a dispute with an investment company? If you're unable to reach a settlement, use this letter template to ask a financial services scheme to intervene.

Download Letter

[This letter should accompany the form which will be sent on request if you phone the phone the Financial Ombudsman Service]

[Your address]

Dear [xxx]

Reference: [investment company and product number]

I am in dispute with the above investment company, which I understand is a member of your scheme.

I have been unable to reach settlement with the company in respect of [describe complaint]

I am therefore referring the matter to you.

I enclose copies of my complaint form and all the relevant correspondence.

I look forward to hearing from you in due course.

 

Yours faithfully,

Download Letter

Find the right letter

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.