Letter to ask the FOS to intervene in an insurance dispute

If you have reached deadlock with your insurer, you can refer your complaint to the Financial Ombudsman Service (FOS). Use the Which? template letter to do so.

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[Your address]

Dear

[Ref: insurance company and policy number]

I am in dispute with the above insurance company which I understand is a member of your scheme.

I have been unable to reach a settlement with the insurance company in respect of an offer it made in connection with [item] following my claim of [date]

I am therefore referring the matter to you for investigation.

I enclose copies of all relevant correspondence, and look forward to hearing from you in due course.

Yours faithfully,

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