Letter to cancel a contract made through doorstep selling

If you change your mind about a service you paid for through a sale on your doorstep, this letter helps you to cancel the contract and get your money back.

spread the word
email & print
Download Letter

[Your address]

[Company/supplier’s address]

[Date]

 

Dear Sir/Madam,

[Reference: Contract/order number]

On [date], following a visit from one of your salespeople to my home, I entered into the above contract to buy [item or service].

I paid [a deposit of £xx] [the sum of £xx] however, I have now decided that I don’t want the [item or service].

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period, in which consumers can cancel contracts made away from the trader's business premises.

[If appropriate - At the time I took out the contract you also arranged [details of the ancillary contract, eg an extended warranty] accordingly this contract should also be cancelled.]

I am hereby giving notice that I wish to exercise my rights under the Regulations and cancel my contract with you.

I look forward to having my deposit returned within 7/14 [delete as applicable] days.

Yours faithfully,

[Your name]

Download Letter

Find the right letter

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.