Letter to claim a refund if your travel company goes bust

If your package holiday company goes bust you must notify Atol to make a claim. Use our template letter to help you claim your money back.

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Letter of notification to Atol about a claim for a holiday from a company that's gone bust

                                                                                                                                                                                                                                                                                                                                                                     [Your address]

Consumer Protection Group
Civil Aviation Authority
Third floor
CAA House
45-59 Kingsway
London WC2B 6TE

Dear Sir/ Madam,

Re: [company name] and [Atol number]

On [date] I purchased [give details of holiday] from the above company. 

I paid [£xxx] to as payment. I have just discovered that the company has gone into receivership.

Under the Package Travel, Package Holiday and Package Tours Regulations 1992 I believe I am protected by Atol in this instance and entitled to a refund. 

I would therefore like to submit a claim for the [£xxx] that I paid. 

Please find enclosed copies of my receipt(s) in support of my claim.

I look forward to hearing from you.

Yours faithfully,

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