Dealing with energy suppliers Sample letters

Your address

Your supplier's address

Dear

(Reference: account number and bill)

I write concerning the above account. The meter is currently showing a reading of (insert reading). I do not accept that the meter is recording accurately. The bill in question (reference) for (£...) is significantly higher than it should be (add details of any special circumstances, for example, if you were away from the property, so usage should be less than usual).

I inspected the meter with all my (electrical/gas) appliances turned off and noted that it continued to register (...) units of (electricity/gas) consumption. It is clear that either the meter is faulty or that there is some other problem. Either way the bill is not a true reflection of (electricity/gas) used. I now wish to request you to carry out a test on the meter at my home.

I look forward to hearing from you with a suitable date for the test to be carried out.

Yours sincerely

Your address

Either the original or new supplier's address

Dear

(Reference: property address, account number)

I recently discovered that my gas/electricity supply has been switched from (original supplier) to (new supplier) without my knowledge or consent. This situation came to my attention on (date) when (I received a bill from xxx or a letter from xx).

I am writing, under the terms of the Erroneous Transfer Customer Charter, to object to this transfer and to ask you to take the necessary steps to return me to (name of original supplier) without delay.

Please write to me within the next 5 working days to:

• Confirm that my objection has been lodged
• Explain how this transfer happened
• What action you are going to take
• When I should expect to be returned to my original supplier.

Yours sincerely