Property for sale

Dealing with problem estate agents

  • What to do if your relationship with an estate agent breaks down
  • Template letters to help with a range of problems
  • How to dispute claims for commission

What's in this guide

Your rights

Even if you have a good relationship with your estate agent, things can go wrong.

How to complain

How to withdraw from a contract made with an estate agent

Sample letters

It's not uncommon to get a bill from your estate agent even after withdrawing your instructions.

Foxtons case study

Foxtons lost a High Court case over the definition of 'introduced'.

Which? works for you