Dealing with restaurant problems
- When you have to pay a service charge, and when you don't
- What to do if food isn't up to scratch
- When you can refuse to pay
- Dealing with booking problems
What's in this guide
Your rights
The laws and regulations you can use to deal with problems.
How to complain
Step-by-step guides to help you get the result you want.
Sample letters
Templates of letters you can use to complain to companies and the authorities.
FAQs
Commonly-asked questions and answers about your rights in restaurants.
