Dealing with restaurant problems Sample letters

Your address

Restaurant address

To the Manager

On [date] I booked a table for [xx] people at your restaurant for [time, day, date].

When we arrived at your restaurant, as per the booking, we were told that there was no table reserved for us; your failure to provide the table booked is a breach of contract. As we were unable to make suitable alternative arrangements to eat elsewhere, the expenses we incurred [insert details here e.g. travelling and parking] served no purpose. 

In addition your breach of contract caused us disappointment, and loss of enjoyment - [provide details here of this aspect of your claim].

I therefore claim [£xx] compensation for your breach of contract and look forward to receiving your cheque for that amount within 14 days.

Yours sincerely

Your address

Restaurant address

To the Manager

On [day, date] my party of [number] ate [meal] at your restaurant. Our meal was unsatisfactory in the following ways [describe item by item].

I complained immediately but after the meal I was presented with a bill for [£xx] which included the cost of the uneaten dishes. I wished to deduct the cost of the uneaten dishes, but was not permitted to do so [describe circumstances]. As I had no option but to pay the bill in full, I did so under protest and made it clear I would claim compensation from you later. [In addition I encountered the following issues with the service provided by members of your staff – add details]

It was an implied term of the contract we had that the food would be as described on the menu and of “satisfactory quality” [and that the service would be provided with ''reasonable care and skill'' - include if there were also issues with the service]. 

You are therefore in breach of contract and I am entitled to receive compensation for your breach[es] of contract, accordingly. I expect you to pay me [£xx the sum that you paid under protest] [an element for the loss of enjoyment and disappointment - include if appropriate] as compensation.

I look forward to receiving your cheque for this amount within the next 14 days.

Yours sincerely

Your address

Restaurant address

To the manager

At [time] on [day, date] my party of [number] ate [meal] in your restaurant. The service we received was unsatisfactory because: [describe: for example, we had wine spilt on our clothes]. The cost of rectifying the damage was [£xx] and in law I am entitled to claim that amount from you as compensation.

I look forward to receiving your cheque for that amount within the next 14 days. 

Yours sincerely