Online auctions: your rights explained Online auction template complaint letters
To ask for a refund from the online auction site seller for an item that was not what you expected:
Your address
Vendor’s address
Dear Sir/Madam
(Reference: Goods purchased from x online auction site)
On (date), I bid on a (item) on the above website and by the close of auction you had agreed to accept my bid of £(xxx) to pay for the goods.
I have paid you the agreed sum but when I took delivery of the item I found that it was not as described. You described that item as (quote from how item was described on auction page) when, in fact, it was (explain why it was not as described).
The Sale of Goods Act 1979 section 13 sets out that it is a breach of contract to misdescribe items for sale and, as such, I am entitled to request a full refund.
If I don't receive a response from you within 14 days, I will have no alternative but than to bring proceedings against you through the small claims track of the county court.
Yours sincerely
To claim against an online auction site seller for supplying faulty goods. You do this only if the seller is a commercial trader, not an individual:
Your address
Vendor's address
Dear Sir/Madam
(Reference: Goods purchased from x online auction site)
On (date), I bid on a (item) on the above website and by the close of auction you had agreed to accept my bid of (x amount) to pay for the goods.
I have paid you the agreed sum but when I took delivery of the item I found that it was faulty for the following reason: [explain defect].
The Sale of Goods Act 1979 section 14 sets out that it is a breach of contract to supply goods that are not of a satisfactory quality and, as such, I am entitled to request a full refund.
If I don't receive a response from you within 14 days, I shall have no alternative but than to bring proceedings against you through the small claims track of the county court.
Yours sincerely
