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What do I do if I have a faulty product?
If a product you’ve bought develops a fault, under the Sale of Goods Act you have the right to reject it and get your money back or you can have it repaired or replaced.
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I want to return my goods
Many of us are surprised to find out that high street shops don't have to accept returns unless an item is faulty, not as described or is unfit for purpose.
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The second hand car I bought has a problem
Which? explains your rights if your second hand car develops a problem or isn't quite the little runner described in the advert.
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How do I use chargeback?
Our guide to using chargeback to reverse a transaction bought on credit card or debit card
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I had a flight delay, can I get compensation?
Find out if you're entitled to compensation if you had a flight delay, whether flying to EU or non-EU countries.
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When should I use the small claims court?
The small claims court can help you settle a dispute if all other methods of resolution have failed. Which? explains when you should and shouldn't use it.
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I keep getting unwanted calls and text messages, what can I do?
Being bombarded with high volumes of nuisance calls and text messages can be extremely irritating. But there are things you can do to stop them.
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I've been hit with an undeserved speeding ticket, what can I do?
Find out how to defend yourself if you've been hit with a speeding ticket that you don't deserve.
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I had a flight cancellation, can I claim compensation?
If your flight is cancelled, find out your rights to claim compensation under the Denied Boarding Regulations
Get help with your problem
Bought something recently that wasn't all it was cracked up to be? Or, has that second hand car you bought turned out to be a banger? Maybe you're about to take a company to the small claims court? Whatever your consumer issue, our advice can help you navigate the process and get the result you're looking for.