If you’re struggling to repay your loan on time or in full, you should contact your lender as soon as possible.
Not only should this help to minimise any penalty charges and interest you incur, lenders are obliged under Office of Fair Trading (OFT) guidance to help you.
Irresponsible Lending Guidance
The OFT’s Irresponsible Lending Guidance requires lenders to treat borrowers in financial difficulty fairly and with forbearance, which means they should work with you to come up with a plan to repay your debt over a reasonable timescale.
Any action your lender takes must also be proportionate. For example, they can’t try to repossess your house just because you haven’t paid your credit card bill.
If you’ve borrowed money from a payday loan company, check if they’re a member of one of the main trade bodies, such as the Consumer Finance Association (CFA), the Finance and Leasing Association (FLA), the Consumer Credit Trade Association (CCTA) or the BCCA.
The main payday lenders have signed up to a customer charter which requires members to:
- Deal with cases of financial difficulty sympathetically and positively
- Tell you how the loan works and the total cost of the loan (including an example of the price for each £100 borrowed, together with fees and charges) before you apply
- Freeze interest and charges if you make repayments under an agreed and reasonable repayment plan, or after a maximum of 60 days of non-payment
They’ll help you find the right debt solution for your personal circumstances and may help you negotiate new or reduced payment terms with your creditors.
Don’t use a commercial debt-management company. There is plenty of free, independent advice you can use.