Tickets & Events
Buying tickets for a music festival or a big sporting event is very exciting. But how do you know the ticket seller is legitimate? And what if your tickets don't turn up? Read our advice on what to do if things go wrong.
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Can I get a refund on my ticket?
Your rights to a refund if the concert or event you bought a ticket for was cancelled or changed.
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Can I avoid hidden ticket charges?
By law, ticket sellers must give you clear, honest information about prices and tell you about any extra charges on top of the ticket's face value.
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Should I buy tickets from unauthorised ticket sellers?
Official ticket agents are not the only place to buy tickets – there are plenty of unauthorised ticket sellers offering tickets for resale.
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Is this ticket seller official?
Before buying tickets take time to check out the ticket seller. This could save you a lot of time, money and stress later.
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My tickets haven’t turned up, what can I do?
Tickets should be delivered to you within sufficient time to go to the event, unless you opt to collect the tickets at the venue.