Extended warranties: know your rights Sample letters

Your address

Address of retailer/ supplier of your extended warranty cover

Dear Sir/ Madam

(Reference/ extended warranty policy number)

On (xxxx date) I purchased an extended warranty from you for (xxxx item).

I understand that The Supply of Extended Warranties on Domestic Electrical Goods Order 2005 provides for a 45-day cancellation period, during which consumers have the right to cancel and get a full refund.

I am hereby giving notice that I wish to exercise my legal rights and cancel my extended warranty with you. I have not claimed on the warranty and expect a full refund of my (£xxx) payment within 14 days.

Yours sincerely

Your address

Address of retailer/ supplier of your extended warranty cover

Dear Sir/ Madam

(Reference/ extended warranty policy number)

On (date) I purchased (item) from (retailer) with the above extended warranty. In (day/ month) the appliance started to display the following problems:

(Detail problem here).

Under the terms of my warranty I phoned/wrote to your company on (date) to organise repair or replacement for this item but was told that my extended warranty did not cover this problem.

Having studied the terms of the warranty I believe that the following clause clearly shows that I am entitled to repair or replacement for this item (Insert relevant clause that sets out the remedy you are asking for)/ there are no clauses in the contract that exclude this problem (delete as appropriate).

The warranty is a legally binding contract and as such you are bound by the terms and conditions and the obligations on you in that contract.

Please contact me within seven days either:

• To [set out details of the action that you are saying should be provided under the warranty]. Or
• To issue a letter of deadlock so that I may refer this matter to the Financial Services Ombudsman

Yours sincerely