How to buy in sales
- Why reduced prices don't mean reduced shopping rights
- Shops can't try and limit your legal rights with items that have been reduced
- Trading standards officers can take action against retailers promoting sales that aren't genuine
- There are rules for sale prices, including showing how much prices have been cut
What's in this guide
Misleading sales
The laws that apply to sales to make sure that they're genuine.
Returning faulty sale goods
What you need to know about returning faulty sale goods.
How to complain about a sale
Step-by-step guide to help you complain about faulty sale goods.
Sample sale complaints letters
Templates of letters you can use to complain to companies and the authorities about a sale.
Frequently asked questions
Commonly asked questions and answers about buying in sales.
