Returning unwanted gifts Tips for returning products

Always check shops' returns policies when buying goods

Lawyers at Which? Legal Service have the following tips for buying and returning gifts:

Know your rights

Remember no returns policy can limit or take away your legal rights under the Sale of Goods Act. If your goods are faulty, not as described, or not fit for purpose you are entitled to a refund no matter what the shop's individual policy. If you keep the item for too long before you tell the retailer it's faulty, you might have to accept a repair or replacement instead. 

Keep the original packaging

If you don't like a gift you've received, don't throw away the packaging or take the labels off. The seller may suggest the goods have been used and refuse to take them back for a refund or exchange.

Keep the receipt 

You may need to prove where goods were bought if there's a problem. Without the receipt you should still be able to get a refund or exchange, but it is much harder to prove where you bought the goods. 

Pay by credit card for extra protection

If the gift cost over £100 and not more than £30,000, pay on your credit card – your card company will be jointly responsible for gifts that don't arrive or are problematic.

Check the store's returns policy 

Find out if the person receiving the gift will be able to get a refund, or just a credit note or exchange.

Know the Distance Selling Regulations 

The Distance Selling Regulations allow you to return some goods if you change your mind. 

See our online guide to online shopping and mail order problems for more information about your rights to return items for a refund.