Understanding the consumer credit act

Understanding the Consumer Credit Act

  • The Consumer Credit Act sets out how credit providers must behave towards consumers
  • Why paying with a credit card gives you valuable extra protection
  • Your right to pay less interest if you choose to pay off a loan early

What's in this guide

Your rights

The protection the Consumer Credit Act provides consumers.

How to complain

Step-by-step guides to help you get the result you want.

Sample letters

Templates of letters you can use if you need to complain.

FAQs

Common questions and answers about consumer credit.

Which? works for you