Understanding the Consumer Credit Act Sample letters
Use these sample letters to make a complaint. You can adapt the text of them if you are making your complaint by email or through the company's website.
To ask about settling a loan early:
(Your address)
(Creditor's name and address)
Date
Dear
Request for early settlement figure – credit agreement (no. or reference)
On (date), I took out the above agreement with you for the purpose of (add details). I now wish to settle the agreement. I would be grateful if you could send me a settlement figure for the above loan, in accordance with section 97(1) of the Consumer Credit Act 1974 and the Consumer Credit (Early Settlement) Regulations 2004.
I look forward to hearing from you no later than 12 working days from receipt of this letter.
Yours sincerely
To report a problem with something you bought with a credit card:
(Your address)
(Credit provider's name and address)
(Date)
Dear
Reference: Goods purchased using credit card no. (xxx)
On (date), I bought (item) from (retailer) using the above card.
When I accepted delivery of the (item), it proved to be (faulty) (not as described) (not fit for purpose) because (explain problem).
I have tried unsuccessfully to resolve this dispute with the retailer and am now looking to you to pay me (damages) [set out what the sum you are seeking e.g. the cost of repairs] (provide a refund) (if you are still in time to reject the goods).
I base my claim on section 75 of the Consumer Credit Act 1974 which makes you jointly and severally liable for any breaches committed by the retailer.
I should be grateful if you would respond within 14 days. If I hear nothing further from you in that time, I shall have no alternative but than to bring proceedings against you through the small claims track of the county court system.
Yours sincerely