What you need to know about doorstep selling Sample letter
You can adapt the text if you are making your complaint by email or through the company's website.
To cancel a contract made at home within the cooling-off period
(Your address)
(Company/supplier address)
Dear
(Reference: contract number)
On (date) following a visit from one of your salespeople to my home , I entered into the above contract to buy (item or service). I paid [a deposit of £ ] [the sum of £ ] however, I have now decided that I do not want the (item or service).
The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008 provide a seven-day cooling-off period, in which consumers can cancel contracts made away from the traders business premises. I am hereby giving notice that I wish to exercise my rights under the Regulations and cancel my contract with you.
I look forward to having my deposit returned within seven days.
Yours sincerely