Going on holiday is something we all look forward to. But if things go wrong, a relaxing break can turn into a nightmare. From delayed flights to overbooked hotel rooms, our advice can help if your holiday heaven turns into holiday hell.

Make rail refunds easier

Rail industry under fire from Which?

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Which? has called for an investigation into rail delay refunds asking for the process of claiming compensation for delays to be made clearer and easier for consumers. 

Flights

If your flight is delayed or cancelled, you may be able to claim compensation or get a refund - it'll depend on the reason for the delay or cancellation. Our guides and free letter tools can help you claim.

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Package holidays

If you book a package holiday, you have rights under the Package Travel Regulations. This means descriptions of holidays must be accurate. Our guides help you claim if you’re unhappy with your holiday.

View all Package holidays articles

Holiday accommodation

If you arrive at your destination to find your hotel or self-catering accommodation is not what you expected or a problem arises during your holiday, our guides can help you make a complaint or claim compensation.

View all Holiday accommodation articles

Train delays

If you’ve been delayed on a train journey, you may be able to claim compensation. Our guides explain when and how to claim, what to do if you have a season ticket and any exceptions to compensation rules.

View all Train delays articles

Cruises & ferries

If you experience a problem before or during your cruise, such as unexpected itinerary changes, you may be able to claim compensation. Find out what regulations apply to package travel and what you need to do to seek redress.

Car hire

Hiring a car for a holiday can be a great way to get around. But tempers can fray if you get to your destination to find the car you booked isn't what you get. Or if you're hit with extra charges. We explain your rights.

View all Car hire articles
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Last year 47 million rail passenger journeys were cancelled or delayed by more than 30 minutes. We found only 34% of passengers who may have been entitled to a refund said they actually claimed. The rail regulator’s investigation found a situation much worse with 80% of passengers not claiming. We’re calling on the regulator to keep the pressure on train companies to ensure passengers get the refunds they deserve for rail delays.

Find out more about Rail delay refunds on Which? Campaigns

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