Flights and airports
- What you're entitled to if your flight is delayed, cancelled or re-routed
- Advice on what to do if the airline says your flight is overbooked
- How you can make a complaint under the Denied Boarding Regulation
What's in this guide
Delayed flights
Find out what you could be entitled to if your flight is delayed – from free calls to free food
Cancelled flights
Work out what you're entitled to and get ready to counter some of the airlines' excuses
Overbooked flights
What happens when your flight is overbooked? We explain your rights
Connecting flights and delays
What happens if you miss a connecting flight because of a plane delay
Re-routed flights
Find out what you are entitled to if you find out your flight is to be re-routed
Missed flights
Your rights if you miss your flight - whether you, the airline or tour operator is at fault
Delayed, lost or damaged luggage
What you can do if you find out that your luggage is lost or damaged
How to make a claim and sample letters
If you think you have grounds for a claim, we have template letters to help you
Airport parking
What to do if your vehicle is damaged or stolen while in the care of an airport car park operator
FAQs
Flight rights can be confusing, so we've provided a few examples to help you
