Getting compensation for holiday problems Sample letters

To complain about a holiday not meeting its description

Your address

Holiday company address

Dear

(Reference: booking number)

I have just returned from the above holiday (dates, location, hotel etc) as described (on page (xx) of your (xxxx) brochure/on your website).

The hotel was misleadingly described. It claimed to be (quote description) but in reality it was (describe). My complaints to your holiday representative went unresolved. Under the Package Travel Regulations I have a right to get the holiday that I was promised.

By virtue of regulation 6 of the Package Travel Regulations, the (brochure's/website's) description formed part of our contract and you have breached that contract, as described above. I am legally entitled to receive compensation from you for the disappointment and loss of enjoyment suffered, and for the additional costs incurred. As a result of the problems described above, I incurred the following expenses (list).

I look to you to compensate me with (£…)

If within 14 days you have not made a reasonable offer of compensation I shall have no alternative but to sue you in the county court.

Yours sincerely

To complain about substandard accommodation

Your address

Holiday company address

Dear

(Reference: booking number)

I have just returned from the above holiday (dates, location, hotel etc). The hotel was a (five) star and as such I expected it to be of a certain standard.

However, I experienced the following problems (describe: for example, the room was dirty, the shower was broken, the air-conditioning didn’t work). My complaints to your holiday representative went unresolved.

Under the Package Travel Regulations you are responsible for providing all the components of the package contracted for, in the way described. I am legally entitled to receive compensation from you for the disappointment and loss of enjoyment suffered, loss of bargain, and for the additional costs incurred. As a result of the problems described above, I incurred the following expenses (list).