Train delays and cancellations
- Use our tool to find out what you're entitled to if your train is late
- How to get refunds, and how to complain about your journey
- What compensation you can and can't claim on a season ticket
What's in this guide
Compensation for delays
When you can claim compensation for a train ticket, and how to claim it.
Train delay tool
Tell us the train company and length of your delay: we'll tell you how much compensation you can get.
Getting a refund
Your rights when your train is cancelled, and how you can get a refund.
Season tickets
Find out if you can get money back on your season ticket for train delays.
How to claim
Step-by-step guide on how to claim and complain if you're not happy with a train journey or a station.
