Age UK

Independent charity giving advice to older people, including advice on finding, choosing and financing a care home.
Telephone: 0800 169 6565

Carers UK

A national membership charity that champions carers’ rights, connecting and supporting carers online and in local communities.
Adviceline: 0808 808 7777

Care Information Scotland

A telephone and website service providing information about care services for older people living in Scotland.
Helpline: 08456 001 001

Elderly Accommodation Counsel (EAC)

Free advice on housing options for people in later life. The EAC website features two sites now combined into one: and FirstStop.
Telephone: 0800 377 7070


To get details of government policy throughout the UK, including enquiries about local authority care homes and the care needs and financial assessments.
Website (UK):
Website (Northern Ireland):
Website (Scotland):
Website (Wales):

Independent Age

A charity that offers expertise for older people on social care, benefits, befriending and other social support through their advice service and range of guides and publications.
Advice line: 0800 319 6789

Regulation and inspection of care homes

For information about care homes in your area and the most recent reports on how they meet national standards.

Care Quality Commission (CQC) – England
Telephone: 03000 616161 (national customer service centre)
Regulation and Quality Improvement Authority (RQIA) – Northern Ireland
Telephone: 028 9051 7500
Care Inspectorate – Scotland
Telephone: 0845 600 9527
Care and Social Services Inspectorate Wales (CSSIW) – Wales
Telephone: 0300 062 5609 (North Wales)
Telephone: 01267 245160 (South West Wales)
Telephone: 0300 062 8888 (South East Wales)

Page last reviewed: 31 March 2015
Next review due: 30 September 2016