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Pam

Pam

54, Southampton

Pam explains how she came to realise her mother needed to go into a care home and how she chose it.

"This is going back probably two years now. We suspected things weren’t right and she’d had a broken hip and she’d also had surgery for something else. We noticed that my mother wasn’t coping very well with correspondence and her finances, and that kind of thing, and we were having to take over more and more of it.

Help us improve care

Have you had experience of a care home behaving in an unfair, unclear or misleading way? Have you had reason to complain about a care home and been discouraged, unable to complain or experienced problems as a result of complaining? Which? wants to hear about it.

We are helping the Competition and Markets Authority with its investigation into adult residential care to uncover any underlying consumer problems with the care home market. If you want to help, visit our campaign page.

"Conversations were becoming a little bit awkward and she didn’t seem to fully understand what we were talking about."

Mum lived on her own in a three-bedroomed house. When she broke her hip, we moved the bed downstairs because it became obvious that she couldn’t get up the stairs. She didn’t want to do that, so we had to persuade her that it was going to be a temporary issue, even though we knew it wasn’t.

The beginning of a decline

From then on, for the rest of the year things started to deteriorate and she started neglecting herself even more and then ended up having several stays in hospital.

We got in touch with social services to say that she needed more care at home when she came out of hospital and they agreed to her having carers to visit four times a day. They still wouldn’t provide any care at night.

Then Mum broke her arm in the night and ended up back in hospital again and then went into rehab. We felt that she needed supervision overnight, so we decided to go down the road of looking into actually going into a care home.

Care homes - where to begin?

When you are in a situation with somebody that’s ill and you have got to make all these decisions, you’ve got lots of emotions. We had no idea how to find a home. We were just told to look in the care home book and if we needed any more help, to ask the Citizen’s Advice Bureau. We thought, well what are social services here for? Surely they are here to guide us, but they didn’t. We didn’t even know there were different types of care home.

We only had a few days before Mum was coming out of this rehab home, so we were under a bit of pressure. We started off close to where we live, picking homes near our local area, thinking it would be more convenient for us if Mum was local. We picked out six or seven different homes, then I looked up the Quality Care Commission website to see their report on them. They inspect the homes and they also ask residents and family and friends what they think about it.

Most of the ones we saw were actually very good. There were a couple we just thought ‘No!’ as soon as we walked in the door, but on the whole they were all quite good. So we decided which we liked the best and that’s how we came to our decision."

Help us improve care

Have you had experience of a care home behaving in an unfair, unclear or misleading way? Have you had reason to complain about a care home and been discouraged, unable to complain or experienced problems as a result of complaining? Which? wants to hear about it.

We are helping the Competition and Markets Authority with its investigation into adult residential care to uncover any underlying consumer problems with the care home market. If you want to help, visit our campaign page.

More information

Page last reviewed: December 2016
Next review due: June 2018