Age UK

Charity providing information, advice and support for the elderly, including an advocacy service.
Telephone: 0800 169 6565

Carers UK

A national membership charity that champions carers’ rights, connecting and supporting carers online and in local communities.
Adviceline: 0808 808 7777

Care Information Scotland

A telephone and website service providing information about care services for older people living in Scotland.
Helpline: 08456 001 001

FirstStop Advice Service

Free advice from a trained advisor on any matters relating to housing, care or related finance. 
Telephone: 0800 377 7070 (Monday: 8am-7pm and Tuesday-Friday: 8am-6pm)
If ringing from a mobile or abroad: 0203 519 6002
Live chat: available via the HousingCare website 7 days a week (Monday-Friday: 10am-4pm and Saturday and Sunday: 9am-12 noon)


To get details of government policy throughout the UK.
Website (UK):
Website (Northern Ireland):
Website (Scotland):
Website (Wales):

Health and Social Care (HSC)

In Northern Ireland, the NHS is referred to as HSC or Health and Social Care.

Independent Age

A charity that offers expertise for older people on social care, benefits, befriending and other social support through their advice service and range of guides and publications.
Advice line: 0800 319 6789

NHS England

Telephone: 0300 311 22 33

NHS Scotland

Helpline: 0800 22 44 88

NHS Wales

Telephone: 0845 46 47

Page last reviewed: 31 May 2015
Next review due: 17 June 2016