Green Deal loans reviewed: The Green Deal explained Green Deal assessment checklist
This checklist shows you what to watch out for before, during and after a visit from a Green Deal assessor. You can download an easy to print version of this checklist here.
Before the Green Deal assessment visit
If a Green Deal assessor knocks on your door unsolicited, know your rights.
- The assessor must allow at least 24 hours between cold calling and making an assessment. A same day visit is only allowed if you request it.
- Check that the assessor is authorised with the Green Deal Quality Mark. All authorised Green Deal assessors are listed on the Green Deal Oversight and Registration Body website.
- Ask if there will be an up-front charge for the assessment. Check whether you will be charged if you decide not to proceed or take the assessment to a provider not linked with the assessor. This is important if you want to get more than one quote for your Green Deal plan.
- At least 24 hours before the visit the assessor must tell you whether they are linked with other Green Deal companies (such as one which sells Green Deal products such as boilers) and whether they are receiving any fees or commission from that company. They should also tell you the basic scope of the assessment they will carry out.
- The Green Deal assessor is only allowed to try to sell you non-Green Deal items - such as home fittings and furnishings - if you give your permission. If you don’t want to discuss these, tell the assessor.
- Make sure that you have your energy bills from the last 12 months to hand and your home’s Energy Performance Certificate, if you have one.
During the assessment visit
- The assessor will produce a Green Deal advice report. This is made up of an Energy Performance Certificate (EPC), which ranks your home’s energy efficiency on a scale of A to G, and an Occupancy Assessment, which assesses how you use energy in your home.
- To make the assessment the assessor may ask questions including how many people live in your home, what energy efficient measures are already installed and whether your home is in a conservation area or built in a non-traditional way.
- If the assessor is part of a company that also provides Green Deal measures, he or she may offer you a quote for installing them. However, the assessor must make it clear when they change role from impartial assessor to salesperson.
- Be aware that the amount of Green Deal finance offered to you can be based on typical savings, not your actual energy usage. Check your Occupancy Assessment to see whether you are a low energy user as this means you may repay more than you save.
- Repayment estimates provided by your assessor do not apply the actual interest rate that a Green Deal provider will charge. Only quotes from Green Deal providers can provide actual costs.
After the assessment visit
- You are not obliged to accept the terms of any quote offered on that day - and you should be wary of signing up to big on-the-spot discounts.
- We recommend that you shop around by taking your assessment to other providers. You can get as many quotes as you want but check for charges.
- Green Deal providers will give you a detailed quote for the measures they recommend, based on the assessment. You do not have to accept any or all of the recommendations.
- If you get a quote for the Green Deal plan we recommend that you compare it with other financing options, such as a personal loan or using your own savings.
- Ensure you know exactly what the measures you have been quoted for would mean for your home. If you are unsure, ask for a detailed explanation.
For more advice or if you have any problems with your assessment, call the Energy Saving Advice Service on 0300 123 1234.