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Mobility aids Which? says

Which? Archive

This article, Mobility aids, was last updated on 22 July 2008 and is now out of date and held in our online archive for reference. Explore our latest Home & garden articles.

Standards must improve

Standards must improve

We are appalled to see such poor practice in an industry that sells expensive products to potentially vulnerable people. The industry needs to show that it takes its self-regulatory role seriously.

The BHTA seems to be heading in the right direction. But it needs to engage with non-members and increase sign-up to its code of practice, monitor compliance and take effective action against bad practice.

Standards must improve

We need the Office of Fair Trading (OFT) – which supervises these codes – to ensure that standards do improve.We have sent our findings to trade bodies and the OFT.

Following our investigation, seven of the 11 companies have committed to take action, including GBL, which is carrying out a full staff retraining programme on the code.